Shipping & Returns
At Kleinsub we want you to be 100% happy with any purchase you make from us.
If you change your mind for any reason, goods can be returned to us for a full refund if notified to us within 7 days of delivery. To return goods in this way they must be unused and in the condition they were delivered to you. This does mean that, unless found faulty. Before returning an item you must contact us to obtain an RMA number. We are unable to issue any refunds for products returned to us without an RMA number clearly written on the box. Kleinsub is not responsible for any taxes and duties that may be imposed on a shipment, it is the customer's own responsibility.
RETURN & EXCHANGE POLICY
Faulty or defective goods:
Any goods found to be faulty or defective and notified to us within 30 days of delivery can be returned to us for a full refund. Before returning an item you must contact us to obtain an RMA number. We are unable to issue any refunds for products returned to us without an RMA number clearly written on the box.
Kleinsub warrants that during the warranty period the company will remedy defects in materials or workmanship free of charge in one of the following ways, at discretion of the company: repairing, replacing or refunding, subject to the terms and conditions of this limited warranty.
The limited warranty period starts at the date of original purchase.
The warranty period is 1 year.
This limited warranty does not cover:
Normal wear and tear such as scratches or abrasions. Defects caused by rough handling, improper care, negligence, dropping, hitting and crushing of the product. Defects and damage resulting from use contrary to intended or recommended use of the product. Excessive stretching of the rubber parts of the product. Excessive bending of carbon fiber or fiberglass parts of the product.
Kleinsub does not warrant that operation of the product will be uninterrupted or without breaking.
This limited warranty ceases to be valid in the following cases:
Limitation of liability
Kleinsub shall not be liable for any occasions occurring during the operation or related to the operation of the Kleinsub products.
Kleinsub shall not be liable for the delay in rendering warranty service.
Access to Kleinsub warranty service.
To access Kleinsub warranty service you must provide proof of purchase.
Claims for exchange or refund are accepted within 2 weeks from the date of product receipt. Shipping cost is not compensated, i.e. in case of return only the price of the product is compensated. Claims are accepted on new products only – free of damage and scratches.
Kleinsub products are durable but not indestructible. Despite the fact that our high-tech materials are resistant to scratches, Kleinsubs products should be handled with care. It is not recommended to drop them and expose to strong shocks. Strong impact can damage the material.